Empathy = Value & Success
31-08-2009
"Empathy -- the ability to reach outside of ourselves and walk in someone else's shoes" is the best source to create value in the world. The author of the new book 'Wired to Care' has made the wonderfully obvious connections: Empathy = Value & Success. more...
Dev Patnaik is successful. He is the author of 'Wired to Care' a new book connecting empathy to innovation to value creation to a company's success. He is also the founder and CEO of Jump Associates, a growth strategy firm in San Mateo, Calif., whose clients include Nike, Target, and Hewlett-Packard. Dev advises his clients to attain 'widespread empathy' within their organisations.
"It is about getting every single person in an organization to have a gut-level intuition for the people who buy their products and services -- the folks who really matter." When your organization develops a shared and intuitive vibe for what's going on in the world, you're able to see new opportunities faster," Dev explains.
At SPARC, we will put Dev's teaching into practice.
In SPARC workshops: we will gain an understanding of what empathy is and how to feel it. We will learn how to use our emotions and tap into our gut-feelings.
In SPARC Teams: we will put ourselves in the shoes of our Value Exchange clients or in the shoes of their clients in order to be more innovative and create more value.
In an article written by Dev for Fast Company Magazine entitled, "Widespread Empathy: Rewiring Your Corporation for Intuition", Dev explains how Harley Davidson makes it normal to be thinking about their customers all the time. "Walking down an aisle of otherwise ordinary office cubicles, you're confronted by an endless display of photos and signs from famous bike rides and exquisitely painted motorcycle gas tanks," is how Dev describes Harley Davidson's headquarters.
Several years ago I remember hearing a story about how a government office placed photos of their constituents on the walls within their workplace. Everyday they are reminded of who they really work for and who really pays their salaries. Within less than a few weeks of hanging the large photos within their office walls, the productivity rose and personal responsibility increased; the total local government expenditure decreased (including individual expenses incurred by each employee) while the quality of services offered to their constituents increased.
Now, with the expense scandal in the UK, I find it amazing that such a simple solution was not bantered about with every other very expensive solution being entertained. An oversight committee is more tax money wasted. If British MP's, and others within our government, had the ability to truly walk within their customer's shoes the expense scandal would not have occurred.
If simple and inexpensive yet effective solutions were embraced and put into practice perhaps government expenditure could be lowered AT THE SAME TIME the quality of services would increase.
This is one of our mottos at SPARC -- using global best practices to provide higher quality of life for others. At SPARC we are putting these ideas and solutions into action. We can decrease the amount of taxes spent for those unemployed while increasing the quality of life within our communities.
At SPARC, we have a tremendous amount of empathy for those who are unemployed and underemployed. We see the heartache and depression associated with being undervalued. We are empowered by this empathy. This is why we created SPARC in the first place. If you feel it too, join us.
"It is about getting every single person in an organization to have a gut-level intuition for the people who buy their products and services -- the folks who really matter." When your organization develops a shared and intuitive vibe for what's going on in the world, you're able to see new opportunities faster," Dev explains.
At SPARC, we will put Dev's teaching into practice.
In SPARC workshops: we will gain an understanding of what empathy is and how to feel it. We will learn how to use our emotions and tap into our gut-feelings.
In SPARC Teams: we will put ourselves in the shoes of our Value Exchange clients or in the shoes of their clients in order to be more innovative and create more value.
In an article written by Dev for Fast Company Magazine entitled, "Widespread Empathy: Rewiring Your Corporation for Intuition", Dev explains how Harley Davidson makes it normal to be thinking about their customers all the time. "Walking down an aisle of otherwise ordinary office cubicles, you're confronted by an endless display of photos and signs from famous bike rides and exquisitely painted motorcycle gas tanks," is how Dev describes Harley Davidson's headquarters.
Several years ago I remember hearing a story about how a government office placed photos of their constituents on the walls within their workplace. Everyday they are reminded of who they really work for and who really pays their salaries. Within less than a few weeks of hanging the large photos within their office walls, the productivity rose and personal responsibility increased; the total local government expenditure decreased (including individual expenses incurred by each employee) while the quality of services offered to their constituents increased.
Now, with the expense scandal in the UK, I find it amazing that such a simple solution was not bantered about with every other very expensive solution being entertained. An oversight committee is more tax money wasted. If British MP's, and others within our government, had the ability to truly walk within their customer's shoes the expense scandal would not have occurred.
If simple and inexpensive yet effective solutions were embraced and put into practice perhaps government expenditure could be lowered AT THE SAME TIME the quality of services would increase.
This is one of our mottos at SPARC -- using global best practices to provide higher quality of life for others. At SPARC we are putting these ideas and solutions into action. We can decrease the amount of taxes spent for those unemployed while increasing the quality of life within our communities.
At SPARC, we have a tremendous amount of empathy for those who are unemployed and underemployed. We see the heartache and depression associated with being undervalued. We are empowered by this empathy. This is why we created SPARC in the first place. If you feel it too, join us.
